Terms of Service

These terms govern use of the Ilmora platform and this website. Your institute's signed agreement takes precedence where the two differ.

Ilmora is provided as a subscription, billed per campus. A subscription covers every module, every role portal and the mobile apps for that campus, for the users your institute authorises.

Institutes are provisioned by our team rather than by self-signup. You are responsible for the accounts you create, the roles you grant, and for keeping credentials secure. Tell us promptly if you believe an account has been compromised.

Your data remains yours. You may export it at any time in CSV or PDF. We process it only to provide and support the service, as set out in the Privacy Policy and the Data Processing Addendum.

Do not use Ilmora to store unlawful content, to attempt to access another institute's data, to probe or attack the service, or to resell access without a written agreement with us.

We aim for high availability and publish incidents at status.ilmora.cloud. Support is provided during business hours in Pakistan, with a faster path for issues that stop an institute operating.

Subscriptions are invoiced in advance in PKR. Setup and migration, where applicable, are quoted separately and up front. Late payment may lead to suspension after written notice.

We add modules and improve existing ones continuously; these are included. We will give reasonable notice before removing a capability an institute depends on.

Either party may end the subscription per the notice period in the agreement. On termination you may export your data, and we delete it per the agreed retention period.

Nothing here limits liability that cannot lawfully be limited. Otherwise, our liability is capped as set out in your agreement.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction.

info@ilmora.cloud