Announcements, SMS, PTM & complaints
Reaching parents and staff — and proving it landed.
Communication: write once, target by campus / class / role, choose channels (in-app, SMS, email), publish now or schedule. Critical notices can require acknowledgment — the reach report shows sent vs read vs acked.
Texts go through your configured gateway with a prepaid wallet; every message and its delivery status is logged (SMS report). Quiet hours are respected for non-critical messages.
Create PTM events with booking slots; parents book from their portal; teachers see their schedule. Attendance and outcomes are recorded per meeting.
Events with consent forms and optional fees — participation, consent and payment tracked per student.
A ticket desk for parents, students and staff: logged → assigned → resolved, with turnaround visible in the complaint register. Parents and students raise them from their apps (More → Complaints) with a category and priority; a student may mark one confidential, in which case the name is stored but shown only to staff holding the "reveal reporter" permission. Replies marked visible to the reporter appear in their app. A printed QR code can open the complaint form directly.
Built-in staff↔parent chat with read ticks and attachments. Messages can never be edited or deleted — accountability by design.